Refund Policy
This Refund Policy applies to all digital products sold through this website operated by 30 EdTech Sdn Bhd (SSM 1396835-W) (“we”, “our”, or “us”). By purchasing our products, you agree to the terms outlined below.
1. Nature of Products
All of our products are delivered digitally in formats such as Word or PDF. As digital goods cannot be physically returned, we generally do not offer refunds once a purchase has been completed.
2. Finality of Sales
All sales of digital products are final. By completing your purchase, you acknowledge and agree that you will not be entitled to a refund, exchange, or credit except in the limited circumstances described in Section 3.
3. Limited Exceptions
Refunds may be considered only under the following circumstances:
- If the product file is corrupted or defective in a way that prevents access or use.
- If the product is not delivered to you due to a technical issue on our part, and the issue cannot be resolved after you contact our support team.
Requests for refunds under these exceptions must be submitted to us within seven (7) days of the original purchase date.
4. How to Request a Refund
To request a refund under the limited exceptions above, please contact us at DIYagreement (a) gmail.com and provide your order details, proof of purchase, and a description of the issue. Our support team will investigate the matter and respond to you in a timely manner.
5. No Guarantee of Outcome
Submitting a refund request does not guarantee that a refund will be issued. We reserve the right to verify the validity of your claim and to determine, in our sole discretion, whether the circumstances meet the requirements set out in this Refund Policy.
6. Delivery Confirmation
Once a product has been successfully delivered to your email address or account dashboard, it is deemed to have been received by you. We are not responsible for non-receipt of products due to issues outside our control, such as incorrect email addresses provided at checkout, email filters, or storage limitations in your email account.
7. Amendments to this Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Last updated” date. Continued use of our website after such changes constitutes acceptance of the updated policy.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
Email: DIYagreement (a) gmail.com
Operator: 30 EdTech Sdn Bhd (SSM 1396835-W)